Refinements That Keep Helm Working Quietly in Your Favour

This release focuses on making Helm feel calmer, more predictable, and more capable in the background, so that your teams can concentrate on running operations rather than managing systems.

From infrastructure and navigation through to inventory accuracy, partner integrations and everyday clarity, each refinement is designed with your day-to-day work in mind

Infrastructure & Navigation – Smoother Flow, Less Friction

Behind the scenes, the PTE bucket has been migrated from S3 to Backblaze, strengthening resilience and positioning Helm for more efficient file handling going forward. On the surface, interacting with orders is now more intuitive: clicking on the order status in the dashboard opens the order in the same tab, while the adjacent button opens it in a new tab for easier multi-tasking across multiple orders

To bring greater consistency to movement across Helm, all data tables with navigational row clicks now share a unified context menu. Users can open items in a new tab using right-click or mouse wheel click in a predictable, standard way, and refreshing the Inventory Detail page now keeps you on the same page instead of redirecting you back to the dashboard. Together, these changes make moving around Helm feel more deliberate and more under your control

Compliance & Cross-Border Details – Staying in Step with the Rules

For IOSS handling, Helm now takes the default IOSS number from Company Settings > Financial Details unless a specific IOSS value is provided by Amazon or eBay for an order, in which case the order-level value is respected. This approach keeps your cross-border configuration aligned with marketplace expectations while reducing manual checks and adjustments

On the Single Shipment page, inventory-specific custom information - such as Custom Description and Country of Origin - is now reliably applied whenever those values exist, rather than falling back to system defaults. This ensures that your documentation reflects the detail you have already invested in at item level, supporting both compliance and operational clarity with minimal extra effort

Partner Apps & API Security – Stronger Guardrails, Clearer Scope

Partner App Access Tokens have been introduced to give you more precise control over external app access. Each token grants admin-level access that is carefully scoped to a specific company and app, so you can authorise integrations with assurance about what they can see and do

User context is now appended to API requests via HMAC-signed email addresses, ensuring request integrity and preventing email spoofing. All API calls require a valid token, user email, and HMAC signature, and authenticated requests are logged for auditing. This elevated security posture is designed to protect your data without adding complexity to your workflows. Future enhancements will introduce hooks for app-specific event handling that honour both app permissions and company scope, enabling richer automation within clear operational boundaries

Support Visibility – Understanding Activity at a Glance

Within Support Login, the Companies page now includes a Last Login Date column. This makes it easier to see which companies have been active recently, helping support and account teams identify where attention may be required and where environments are actively in use

Channel Presentation – Clearer Brands, Faster Recognition

Manual channel logos now display correctly throughout the application, reinforcing visual recognition and making it quicker to identify channel-specific activity. This small refinement contributes to a more confident reading of your sales and fulfilment landscape at a glance

Inventory & Filtering – Accuracy You Can Rely On

Inventory views have been refined so they better match your expectations. Filtering by Cost Price and Available Quantities now returns the correct set of records, while filtering by custom fields no longer interrupts your work. These adjustments mean that when you define a filtered view, the list in front of you faithfully matches the criteria you have set

On the Inventory Card page, the alignment of the Archive and Delete buttons has been corrected to match the intended design, creating a cleaner and more assured experience when managing item lifecycle

Inventory & Channel Linking – One Truth for Stock Levels

Where multiple channel items are linked to a single inventory item, sales from any of those linked items now correctly decrement the shared stock. This ensures that inventory levels remain accurate regardless of which listing sells, reducing the risk of overselling and keeping stock counts aligned with real-world movements

To support this further, a Sales Channel SKU column has been added next to the Item Code column. This makes the relationship between your internal codes and channel SKUs immediately visible, helping teams reconcile and manage listings more confidently

Guides & Learning – Documentation That Meets You Where You Are

The Popular Guides section has been reworked to make it easier to discover and use help content. Sections such as Settings and Account Setup now appear as dropdowns with clear lists of available options. When you select a guide, it opens in an embedded iframe so you can follow instructions without leaving your current context, with the option to open the guide in a dedicated page if you prefer a full-window view

This arrangement supports both quick reference and more in-depth exploration, depending on what your teams need in the moment

Demo Experience – A Tidier Playground

Demo Mode has been refined to feel more natural and less intrusive. The Generate and Reset buttons have been removed from the Account section; when Demo Mode is active, demo data is generated automatically, so users can begin exploring immediately without needing to trigger anything manually

A dedicated Demo Environment Settings menu is now available in the Settings page, where you can enable or disable Demo Mode and reset demo data via a central Reset button. This keeps demo controls in an appropriate administrative space while leaving everyday account areas quieter and more focused for production use

Labels, Despatch & Reporting – Details That Keep Operations Moving

When processing orders via Batch Despatch, S19 labels now generate as configured, ensuring label production stays aligned with your operational setup and carrier requirements. On the Manual Single Shipment terminal, the Package Type defined on the Inventory Card is now correctly reflected in the Package Type field, keeping shipment creation in step with how items have been configured

In the Overview Dashboard, vertical markers on the revenue graph have been adjusted to align properly with circle markers and x-axis points. This makes performance trends visually clearer, allowing you to read revenue patterns with greater confidence and less effort

Interface Simplification – Reducing Noise, Preserving Focus

To keep Helm feeling calm and purposeful, a number of redundant interface elements have been removed. The success notification that previously appeared after saving changes in the My Account section no longer shows, instead relying on predictable behaviour to signal that settings have been applied

Similarly, the “Bulk action requested!” message has been removed from bulk tag and folder actions in the Order List. These changes are designed to reduce visual noise and allow your teams to focus on the substance of their work rather than on repeated confirmations

Weight & Dimensions – Information Without Clutter

Unnecessary trailing zeros have been removed from dimension values displayed in the Inventory list weight tooltip. This makes the information easier to scan and reduces visual clutter, while still preserving the precision you need for operational decisions

Reliability Enhancements – Quietly Correcting the Edges

Across the release, a series of recently introduced issues have been identified and resolved, including search bar visibility in the Inventory Linking – Link Product popup, redirect behaviour when refreshing the Inventory Detail page, and other regressions arising from previous feature work. These corrections restore the expected behaviour of Helm so it continues to act as a stable, dependable part of your operational toolkit

With precision, with polish, with panache: every refinement in this release is crafted to make Helm simpler to live with and more powerful to rely on, so that your teams can move with confidence, knowing the system is working steadily - and quietly - in their favour

With precision; with polish; with panache: the Helm team