Helm's newest release gives webhooks far broader event coverage and richer payloads, brings shipping rules and customs defaults in line with how you've configured them, and puts shipment value calculations through one shared source across every despatch screen.

One Source of Truth for Shipment Values

Shipment and despatch value calculations run through a single centralised source, so the figure you see on the Despatch Terminal, in Batch Despatch, and on a manual single shipment all agree with each other. Item-level and order-level discounts are reflected in the value shown, and updated dimensions are picked up whenever a calculate request runs.

Webhooks Cover More Ground

Event coverage has been extended and tested across the board this round: Inventory, Order, Purchase Order, Pick, Movement, and Delivery events are all in scope, from stock and low-stock alerts through to picks, movements, and deliveries at every stage.

Alongside that, payloads carry more of what the UI already shows you. Delivery Deleted events include the reference number, and Delivery payloads include attached files and delivery duration. Purchase Order payloads include full supplier and address details. Pick payloads report completed lines and units, include the order ID against each item, and return an accurate item quantity total. The Orders API also supports attached files, matching what's already possible in the web UI, and Basic mode accounts see a webhook Event dropdown scoped to the events relevant to them.

Shipping Rules and Customs Defaults

A handful of fixes bring shipping rules and customs defaults in line with your configuration. The weight-based shipping rule applies to courier selection on Batch Despatch. A Failover Service configured on a Shipping Rule steps in on the Despatch Terminal when the primary courier returns an error. New Despatch Target Rules come out Active by default. And System Default HS Code, Country of Origin, and Customs Description auto-populate onto order inventory across Despatch Terminal, Batch Despatch, and Manual Single Shipment whenever an item is missing them, so international orders move smoothly through customs.

Small but nice

• Batch Despatch keeps you on the page when processing hits an error, and the dialog button reads "Back to Orders."

• The pick detail page loads its records immediately after a pick is created.

• You can create a new pick for an order after an item's been deleted from an existing pick.

• Cancelling a sent purchase order triggers a channel stock re-sync.

• Deleting a storage cost group that's still in use is guarded, keeping location billing accurate.

• Stock Count Performance Report shows user names.

Steady, clear, and built for the way you work: the Helm team

Helm's newest release brings more flexible picking, real-time returns data, and shipping rules that finally understand when an order actually arrived. Alongside the headline changes, Global Search picked up a round of everyday polish.

Split Picks by Max Lines, Units, or Orders
Pick routine templates now support three alternative ways to cap a pick's size. You can set a limit on Max Lines, Max Units, or Max Orders, whichever matches how your warehouse actually runs, and only one of the three applies at a time. However the limit is set, an order is never split across two separate picks: once the cap is hit, the next order simply starts a fresh pick. It's a small change with a real effect on the shop floor, letting you shape pick sizes around your team's pace rather than working around a single fixed rule.

Know the Moment a Return Comes In
A new Returns Webhook fires the instant a return is created against an order, and it carries the return reason and the quantity being returned right there in the payload, so whatever system you're piping it into has the full picture immediately, no follow-up lookup required.

Shipping Rules That Read the Clock
Shipping Rules, and Order Rules too, can now filter on the day of the week an order was received and on a received-time window. That means you can route orders differently depending on exactly when they land, which is useful for cut-off times, weekend batching, or any workflow where "when" matters as much as "what."

Small but nice

• Global Search has had a round of usability improvements, so finding what you're looking for takes fewer steps.

• Print Template Editor now supports a new label size option.

• We've also been steadily working through smaller issues behind the scenes, many raised directly by clients, to keep your experience streamlined and reliable.

Steady, clear, and built for the way you work: the Helm team

Helm's latest release adds a new way to handle partially picked orders, rounds out Transfer Orders, and clears out a batch of everyday fixes across orders, printing and lists.

Split Picked lets you divide a partially picked order in two, so you can despatch what you have stock for without cancelling or duplicating anything. Two new API-backed features land quietly: Shipment Webhooks and a setting to control the status of unpaid orders. On top of that, orders pages, print templates and a handful of smaller corners of Helm are steadier and clearer to use.

Split partially picked orders

Partially picked orders can now be split in two: one order for the items that were picked, and one for what's left, so you can despatch what you have stock for without cancelling or duplicating the order. Split Picked is available directly from the order page wherever an order is Partially Picked.

Shipment Webhooks

Helm can now notify external systems as shipment events happen, so integrations stay in sync without polling for updates.

Status control for unpaid orders

Channel Settings now has a setting for the status of unpaid orders, sitting alongside the existing setting for fetching them. Choose whether unpaid orders come in as Draft or as a New Order, so they land in your workflow exactly where you want them.

Small but nice

• Invoice and order-centric print templates now support tax and discount as available variables

• Unresponsive batch shipments are automatically marked as failed after an hour, so they don't sit stuck in your workflow

Steady, clear, and built for the way you work: the Helm team

Helm's newest release is here - bigger warehouse capabilities, sharper reporting, and pages that work better all around.

This release brings a proper way to move stock between your warehouses, with Transfer Orders and linked destinations built to work the way the rest of Helm already does. Reporting gets a wide upgrade across Sales, Inventory, Warehouse, Shipping, Purchasing and Customers, with new report types and much sharper detail throughout. Busy list pages move faster and hold far more rows at once, search and filtering are better wherever you use them, and records now protect themselves from being worked on by two people at the same time, on mobile. Alongside all that, a handful of smaller improvements make everyday pages clearer and easier to work with.

Transfer Orders and Transfer Destinations

Move stock between your warehouses without leaving Helm. Set up Transfer Destinations to link your warehouses together, then create, pick and despatch Transfer Orders between them, all with the same printing, shipping and tracking options you use for regular orders. Transfer Picks show up in Team Manager as their own job type, ready to assign and work like any other pick.

A reporting upgrade across Sales, Inventory, Warehouse, Shipping, Purchasing and Customers

Reporting has had a substantial upgrade, with new report types and sharper detail across the board. Go and have a look - there's a lot in there to explore.

Nobody steps on anybody else's work

When someone opens a Pick, Movement, Delivery or Inventory Check, on mobile, it's reserved to them. Other users are blocked from working on the same record until it's free again, so two people can't accidentally amend the same one at once.

Faster, more reliable lists

List pages now support up to 250 rows per page, and search and filtering across Helm run on a more robust foundation, giving accurate, consistent results wherever you search or filter. This also lands in the mobile app, so update to the latest version to get it.

Small but nice

• Pick Routines can now be filtered by Tags and Folders, so a routine can target exactly the orders you want.

• The Channel Linking section on the Inventory page now has tooltips explaining Stock Sync, Include Inbound Stock and Last Synced, so it's clearer what each setting does.
  

  

Steady, clear, and built for the way you work: the Helm team

Backorders On Autopilot, Printing That Behaves And A Lighter Step All Round

High summer, and while the vans shimmer on the tarmac, Helm has delivered a busy run of releases with a single idea running through them all: hand the routine work to the system and make every part of the day feel that bit lighter. Backorders now manage themselves, picking can run to a schedule, printing does exactly what you set, the mobile app has learned a clever new trick at goods in, and a quiet speed improvement has put a spring in the step of every screen.

Backorders, Handled Automatically

The headline of the week: Helm now looks after backorders from the moment an order lands to the moment stock returns.

Introducing Backorder Automation

New settings in Store and Channel Settings move orders into Backorder status automatically when available stock can't cover them. A companion setting can split an order instead, sending the part that can be fulfilled on its way while only the short lines wait.

Helm checks whether waiting backorders can now be fulfilled in full; the moment they can, they move back to New Order and rejoin the flow. Switch it on at Store level to lock the behaviour across every channel, or leave the store setting off and let each channel decide for itself.

No lists, no manual shuffling, no orders waiting longer than they need to.

Picking, Purchase Orders And Goods In, Moving Themselves Along

Time-savers for the warehouse floor, the buying desk and the goods-in bench.

Scheduled Pick Routines

Pick Routines can now run themselves. Tell Helm when each routine should run and picks are generated automatically to your schedule; set the morning wave for before the team arrives, and the pick list is ready and waiting with the kettle.

Sharper Search When Building A Pick

The Product SKU filter in pick creation now matches partial codes, so typing part of a SKU finds exactly the products you're after rather than drawing a blank.

A New Mark As Sent Action For Purchase Orders

Purchase Orders can now be marked as Sent with a dedicated action, available in Helm and through the API. If your PO emails travel by another route, the record stays straight with one click (or one call).

Add Items To A Delivery From A Photo

On the mobile app you can now add items to a Delivery straight from an image. Take a photo of the paperwork that arrived with the goods and AI turns it into suggested delivery lines, ready for you to review, adjust and confirm.

It makes goods in noticeably quicker and kinder on the thumbs. A pallet lands with a delivery note: snap it, check what the app suggests, confirm, and get on with your day.

Printing And Paperwork, Straightened Out

Printing is one of those things nobody thinks about until it goes sideways. This tidy-up makes sure labels and paperwork come out exactly as you intended, whichever route they take to the printer.

Print Labels Straight From The Order List

A Print Label option now appears on the Order List for dispatched orders, as both a bulk action and a single-order action. Select the orders, print the labels, off you go; only the orders that actually have labels will print, so there are no surprises in the tray.

Packing Slips That Follow Your Defaults, Everywhere

Your Packing Slip printing defaults now apply consistently across every print path. Whether a slip is printed from a single order, as part of a bulk action or out at the terminal, the template and settings you chose are the ones that print. Set your preferred defaults once and every corner of Helm respects them.

The Right Size, Even When A Rule Is Resting

When a Document Rule is switched off, printing falls back neatly to your Print Template's default size. You can pause or retire a rule with confidence: documents keep coming out at their proper size, with no surprises at the printer tray.

Crisp, Scannable 6x4 Labels

6x4 label printing now comes out even sharper and true to size, ensuring barcodes scan first time. Fewer reprints, less squinting, and even if the courier's scanner is in a fussy mood, it will find nothing here to complain about.

Lists That Work The Way You Do

The list pages have had a proper going-over, and it shows.

One Click Straight Through

Every list page now opens a record with a single click, while hovering still shows the quick preview. Less clicking, more doing, on every list in the product.

Shipments That Point Home

Every Shipment page now links back to the order it came from, so tracing a parcel back to its paperwork is one click rather than a search.

Order Tags Without The Detour

Typing an existing Order Tag and pressing Enter applies it straight away, just like a brand-new tag. Tagging the third, fourth and fiftieth order is as quick as the first.

Richer Order Imports

Order Imports now accept Dispatched Date and Date Placed columns, and where a placed date isn't supplied, the import date steps in sensibly. Historic orders arrive carrying their real dates.

Storage Cost Groups In Bulk

On the Location List, Assign Storage Cost Group is now a bulk action. Tick the locations, assign the group once, and the billing side of the warehouse keeps pace with the physical one.

Quicker Pages And Quiet Work Behind The Scenes

The reliability work you may never notice, which is rather the point.

A Quicker Step On Every Page

This week's work has trimmed load time right back. Every page load, print and save shares the benefit; the whole product simply feels more eager.

Friendlier Imports

When an import excludes a record, the Import Problems screen now shows the exact CSV row number alongside it, so the culprit line can be found and fixed in moments. The resend action also works smoothly for channel orders that have already been dispatched.

The Despatch Terminal, Kept Perfectly In Step

The Despatch Terminal has been updated in line with changes to the order lookup service it relies on in Helm, keeping order checks at the terminal quick and dependable. There is nothing to change at your end; it is simply the sort of quiet maintenance that keeps busy pack benches running smoothly.

Quiet Fixes And Polish

As ever, this week's releases also include a wide round of smaller fixes and general improvements throughout Helm, all in the name of keeping things running smoothly and reliably. Nothing for you to do; everything simply works that little bit better.

Hand the routine to Helm and give your team their attention back. Thank you for trusting us with your warehouse; every change here exists to keep your orders moving beautifully, for you and your customers.

Your team at Helm

Simpler Deliveries in Basic Mode

Deliveries in basic mode now focus on what matters most: getting stock levels updated. The Shelf field is no longer part of the flow, keeping the process quick and straightforward. Publishing a delivery simply adds the quantity to your stock level. If a Shelf is offered during the delivery, it's added only to inventory that doesn't already have a Shelf defined - existing shelf assignments stay untouched.

Steady, clear, and built for the way you work: the Helm team.

Create Deliveries Straight From a PO

Creating a delivery from a Purchase Order is now a single, guided action. Click Create Delivery to open a popup with all PO items and quantities pre-filled, plus a clear view of what's already delivered and what's sitting on draft or open deliveries. Adjust quantities, deselect anything that isn't shipping yet, and finalize - all in one flow.

Smarter Item Filters for Order & Shipping Rules

Item filters in Order Rules and Shipping Rules now support Any / All logic. Choose whether a rule triggers when any item matches your filter criteria, or only when all items do - giving you tighter control over when rules and shipping services apply.

More Variables for Packing Slips & Invoices

Channel Order ID and Channel Alt ID are now available as variables in Print Templates, so you can surface them directly on packing slips and invoices.

Steady, clear, and built for the way you work: the Helm team.

Build an App with AI

Describe the app you need - a view, a workflow, a tool built around exactly how you work - and AI builds it for you. No code, no developers. Your warehouse, your rules.

Customer Comments - Now in Packing Slip Templates

Customer comments show up directly on packing slips. Add the new customer comments variable to any Print Template, and the note travels with the order all the way to the warehouse floor - no more digging through order details to catch a special request.

Batch Despatch - Faster and Better

Batch despatch just got an upgrade, allowing you to process even faster on high-volume days.

Folders - Now Live on Your Overview Dashboard

Folders come to the Overview Dashboard. Open View Manager to choose exactly which folders and columns show up, then drag to arrange them in the order that works for you. Click into any folder straight from the dashboard to jump right to its orders - one click, no extra navigation.

Steady, clear, and built for the way you work: the Helm team.